Customer service assistants
Customers ask the same things: prices, timelines, delivery, status. We implement an assistant that answers from your material around the clock, collects contact details and knows when to hand over to a person.
Delivered by Belownil®, a design and technology studio in Lithuania working with businesses across Europe.
Who it is for
- Online stores and service companies with many recurring questions
- Portals and systems where users need help
- Companies serving customers in several languages
What is included
What you get
Knowledge base
The assistant answers only from your website, documents and FAQ; when unsure, it hands over.
Channels
Website widget, Messenger, WhatsApp, Telegram, one logic everywhere.
Actions
Logging inquiries, booking meetings, checking order status through your API.
Hand-over to a person
Complex cases travel with the full conversation to your mailbox or helpdesk.
Languages and tone
Replies in the customer's language, in your tone of voice.
Portfolio
Projects where we did this
How we work
Project flow
Question analysis
We collect the most frequent questions and the material the assistant will rely on.
Assistant and tests
We build it, test with real conversations and restrict what it must not do.
Roll-out
Channels, integrations, monitoring and knowledge base upkeep.
FAQ
