Automatic email replies
Every email that waits a day for a reply is a lost inquiry or an annoyed customer. We implement an assistant that understands the message, drafts a reply from your knowledge and tone, and leaves you only to confirm or send automatically.
Delivered by Belownil®, a design and technology studio in Lithuania working with businesses across Europe.
Who it is for
- Sales and service teams receiving dozens of inquiries a day
- Online stores and service companies with recurring questions
- Companies that want to answer customers after business hours too
What is included
What you get
Understanding and sorting
Inquiry, complaint, order, invoice: the assistant recognises type and priority and routes to the right person.
Reply drafts
A reply in your tone, based on your knowledge base, price lists and previous answers.
Automatic sending by rules
You decide which emails go out immediately and which only after review.
CRM integration
Inquiries are logged in your CRM or helpdesk with the full history.
Reports
Response time, topics, most frequent questions, to improve both the knowledge base and the product.
Portfolio
Projects where we did this
How we work
Project flow
Email analysis
We review past emails, topics and answers and build the knowledge base.
Pilot
The assistant runs in draft mode: you see the quality before allowing automatic sending.
Roll-out
Rules, integrations, monitoring and improvement from your corrections.
FAQ
